SEO & Keywords: Think Conversions, Not Rankings

Search engine optimization (SEO) has changed dramatically over the years and will continue to change. SEO firms of all sizes face challenges with selling, delivering, and ultimately demonstrating results of services to end clients.
The way we market, sell, deliver and report on SEO services has not kept pace and needs to catch up.
If you ask marketers today what SEO is about they will likely still say things like, "ranking number one in Google". And, unfortunately, this is what they are looking for in the SEO sales and service delivery process. (Learn more about this in "SEO Buying & Selling: 4 Tricks Creating Unachievable Expectations")
However, reporting on improvements in keyword position is pointless without applying keyword visits and conversion data.
We know SEO is an ongoing, long-term process. More specifically, it's the process of continually discovering highly converting, non-branded keywords that are driving organic search traffic and conversions. It’s about understanding search intent and how keywords used to describe your products and services evolve as a prospect progresses through the buying cycle. It is then about having insight into great data and taking action by including those optimized keywords in your content marketing plan.
This SEO process can't begin and end in a particular project phase or be completed after just one month of keyword research. It is now a four-step process that requires an SEO culture change, which includes:
  • Selling the concept of discovering and optimizing for highly converting keywords.
  • Discovering non-branded keywords driving traffic and conversions.
  • Delivering additional SEO services to capitalize on highly converting keywords.
  • Reporting on the evolution of highly converting keywords and content.

Step 1: Selling the Concept

The first place to introduce the concept of discovering and optimizing for highly converting keywords is in your marketing and sales conversations. Many SEO prospects and clients still want to buy the promise of a number 1 search position for their keywords. This goal is difficult to obtain and maintain and sets unachievable expectations for you and your client.
Instead, avoid the urge to agree upon a list of keywords with your client that your team is going to "optimize for" - that list of 10, 20, or 30 keywords that your team will go away and "do SEO for." You can call this list of keywords the keyword gap.
Every client will have a list of keywords they think they want to rank for when in reality there’s a more highly converting keyword list that will perform better. That’s what the second step, discovery, is all about.
You can do some initial keyword discovery in the sales process to demonstrate the keyword gap. Show the prospect some data for two keywords, for example:
keyword-discovery-keyword-gap
Which one is the better performing keyword:
  • Keyword 1 (condominiums for sale in Richmond) in Position 4 for a particular page with 20 visits and 10 conversions?
  • Keyword 2 (condos in Richmond) in Position 3 for a different page with 3 visits and 1 conversion?
Based on the topic of this article, the quick answer is, Keyword 1 in Position 4 (condominiums for sale in Richmond) is a better performing keyword. An alternative answer is: more keyword discovery is required to understand if there are opportunities to optimize the web page that Keyword 2 is positioned for. Or maybe Keyword 1 is one of those highly converting keywords that should be included in all content marketing efforts.
Takeaway: Build time into your sales proposal and SEO program for ongoing discovery to uncover those highly converting keywords prospects are using at different stages of the buying cycle. Base decisions on great SEO data from a variety of sources, including SERPs, organic traffic, and conversion data. Always be on the lookout for new opportunities to optimize.

Step 2: The Discovery Process

The discovery process for new non-branded keywords should be practiced as frequently as possible. Uncover the new, non-branded keywords that are driving organic search traffic and conversions and determine whether there is an opportunity to further optimize the web presence for these keywords.
The success of this process depends on setting up goals and conversions in your analytics system. One of my favorite sayings about SEO is, "don’t bother even starting the SEO process unless you have website analytics goals and conversions configured."
Goals and conversions in your analytics system don't have to be complicated. Start with simple conversions and as you learn about your web presence increase the sophistication.
Think about what you want your website visitors to do. What would you consider a successful visit?
Here are a few examples of metrics to measure successful visits (conversions) from organic search:
  • Time spent on site: If a visitor has stayed on the site for a certain number of minutes (3+) and the bounce rate is low, then perhaps it can be concluded that the visitor read the content. The content was appealing to them.
  • Number of pages visited: If the visitor reviews two or more pages, then perhaps it can be concluded that they were intrigued with the content enough to read further.
  • Main product or services page to contact sales page: If the main purpose of the site is to promote the organization’s main product, did the visitor review the product page, then the pricing page then the contact sales page?
Takeaway: Below is the process for uncovering highly-converting keywords.
  • Set up goals and conversions in analytics.
  • As frequently as possible, look for the top non-branded keywords that are driving organic search traffic and conversions.
  • Understand the rank position for the keyword and which page or pages are ranking.
  • Understand the search volume for the keyword (both broad match and exact match).
  • Analyze the ranking pages and look for opportunities to optimize for the keyword in question.
  • Implement changes and watch for changes in position, traffic from organic search, and most importantly conversions. If there are positive changes, create some additional content that includes the keyword and again watch for changes.
  • Report newly identified, non-branded keywords and progress to the client.
  • ajmalseotipsandtricks.blogspot.com

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